UK Service Terms and Conditions

These service terms and conditions set out the agreement between the service provider and the customer for the supply of services within the United Kingdom. They are intended to create a clear, fair and practical framework for bookings, payment, cancellations, service delivery, liability and compliance. By placing a booking or confirming a service request, the customer agrees to be bound by these terms and any written quotation, schedule or service specification issued in connection with the work.

For the purposes of these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer. These terms and conditions for services apply to business and consumer customers unless a separate written agreement states otherwise. Nothing in these terms is intended to limit any statutory rights that cannot lawfully be excluded.

We may revise these service terms from time to time. The version in force at the time of booking will normally apply to that booking unless a change is required by law or is agreed in writing. Where an update materially affects the customer’s rights or obligations, we will take reasonable steps to provide notice before the changes take effect.

Booking Process

A booking is made when you request a service and we confirm acceptance in writing, by email, through an online system, or by any other agreed method. A request alone does not guarantee availability. We may decline or reschedule a booking if the required service is outside our scope, if information provided is incomplete, or if operational capacity does not allow us to proceed on the proposed date. The booking process may include an initial assessment, a quotation, a service description and a proposed timetable.

It is your responsibility to provide accurate and complete information at the time of booking. This includes the nature of the service required, access details, site conditions, relevant safety concerns, any special instructions and any restrictions that may affect performance. If the information you provide is inaccurate or changes before the service date, we may adjust the quotation, timetable or resource requirements accordingly. Where necessary, we may suspend or cancel the booking until suitable details are confirmed.

Any quotation or estimate is typically based on the information available at the time and may be subject to change if the scope of work changes. Unless expressly stated otherwise, a quotation is valid for the period shown on it or, if no period is stated, for a reasonable time only. Acceptance of a quotation does not create a binding obligation on us to carry out work until the booking has been confirmed and any required deposit or advance payment has been received.

Service Provision

We will use reasonable skill and care in providing the services in accordance with the agreed specification. If a service requires access to your premises, you must ensure that access is safe, lawful and available at the agreed time. You must also ensure that any necessary permissions, consents or approvals have been obtained before the service begins. Delays caused by missing access, incomplete preparation or third-party interference may result in additional charges or rescheduling.

We may need to make reasonable changes to the service method, materials, timing or sequence where this is necessary for safety, compliance, efficiency or practical delivery. If a significant change is required, we will aim to discuss it with you before proceeding. Minor variations that do not materially affect the nature of the service may be made without prior approval where reasonable to do so.

Any dates or times given for performance are estimates unless we expressly state they are guaranteed. While we aim to meet agreed appointments, we are not responsible for delays caused by events outside our reasonable control, including weather, transport disruption, supply issues, staff illness, emergencies or restrictions imposed by law. In such cases, we will seek to complete the service as soon as reasonably practicable.

Payments

Unless otherwise agreed in writing, payment terms will be stated on the quotation, invoice or booking confirmation. We may require a deposit, partial advance payment or full payment before work starts. Payment is due in the currency stated and by the method specified. If no payment date is stated, the invoice must be paid promptly and in any event within a reasonable period.

You are responsible for paying all fees, charges and applicable taxes shown on the invoice. If the service scope changes after booking, additional sums may become payable. We may issue revised invoices where work has been expanded, materials increased, or extra time is required due to factors outside our control or due to inaccurate information supplied by you.

Late payment may result in the suspension of services, withholding of deliverables or cancellation of future appointments, where lawful. We may also charge interest on overdue sums at the rate permitted under applicable law or, for business customers, at the statutory rate where applicable. Any costs reasonably incurred in recovering unpaid amounts may also be added, to the extent permitted by law.

Cancellations and Changes

You may request a cancellation or amendment of a booking by giving notice in writing. Cancellation may be subject to fees depending on the stage reached, the resources already reserved and any costs we have incurred. For example, if staff, equipment or materials have been allocated, a charge may be made to cover losses reasonably suffered as a result of the cancellation.

If you wish to reschedule, we will do our best to accommodate a new date, but this is subject to availability. A rescheduled booking may be treated as a cancellation of the original booking followed by a new request, particularly where the original slot cannot be reallocated or where additional administration is required. Any deposit paid may be carried forward, retained or partly refunded depending on the circumstances and any non-recoverable costs.

We may cancel or postpone a booking where we reasonably believe it cannot be delivered safely, lawfully or practically. This may include situations where there is non-payment, unsafe premises, misleading information, lack of access, insufficient permits, or other circumstances beyond our control. If we cancel for reasons within our control, we will offer a reasonable alternative date or a refund of sums paid for undelivered services, as appropriate.

Customer Obligations

You must co-operate with us throughout the booking and service delivery process. This includes providing timely instructions, granting access, ensuring the site is prepared where required, and taking reasonable steps to protect your property, data and interests during the service. If our work depends on your own preparations, those preparations must be completed by the agreed time.

You must notify us promptly of any known hazards, hidden defects or site-specific risks. If specialist equipment, protective measures or additional personnel are needed because of conditions on site, we may charge for these reasonably and may also adjust the timetable. We may refuse to proceed if we consider that continuing would create an unacceptable risk to people, property, the environment or lawful compliance.

You are responsible for checking the suitability of the service for your intended purpose. Unless we expressly advise otherwise in writing, any guidance we provide is based on the information available at the time and should not be treated as a substitute for independent professional advice where such advice is necessary.

Waste Regulations and Environmental Compliance

Where our services involve the collection, handling, transfer or disposal of waste, both parties must comply with applicable UK waste regulations and environmental requirements. You must accurately describe the waste type, quantity and any special characteristics before the service begins. This is especially important where waste may be hazardous, contaminated, restricted or subject to separate handling rules.

We may refuse to handle materials that are prohibited, misdescribed or unsafe. If waste is incorrectly classified by you, any additional costs, delays, special disposal charges or regulatory consequences may be passed on to you, to the extent allowed by law. We may also require you to provide any information or documentation reasonably needed for lawful collection, transfer or disposal.

Where required by law, records, transfer notes, carrier details or other compliance documents may be produced or retained. By using our waste-related services, you confirm that you have authority to transfer the waste and that no unlawful substances have been concealed or mixed into the load. We reserve the right to stop work if continuing would breach applicable environmental, health and safety or licensing obligations.

Liability

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability arising out of or in connection with a service will be limited to the amount paid or payable for the specific service giving rise to the claim, unless a higher cap is stated in writing.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of goodwill or anticipated savings, except where such exclusion is not permitted by law. We are also not responsible for losses caused by your failure to follow instructions, provide accurate information, maintain your own systems or premises, or mitigate your losses where reasonable steps could have been taken.

If any claim arises, you must take reasonable steps to reduce the loss and notify us within a reasonable time after becoming aware of the issue. We may be given a fair opportunity to inspect, investigate or rectify any alleged defect before third-party intervention is arranged, unless urgent action is needed to prevent further harm or comply with legal obligations.

Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control. These may include severe weather, fire, flood, power failure, industrial action, transport disruption, public health restrictions, supply shortages, acts of government, or any other event that makes performance impracticable or impossible. If a force majeure event occurs, we will try to minimise disruption and resume performance when reasonably possible.

If the event continues for an extended period, either party may have the right to cancel the affected booking on reasonable notice. Any refund or payment adjustment will depend on what has already been provided, what costs have been incurred, and what can lawfully be retained. This provision does not affect your statutory rights where they apply.

Nothing in these UK service terms and conditions prevents us from taking reasonable steps to protect our staff, contractors, equipment or lawful interests during a disruption, including postponing visits, changing delivery arrangements or withdrawing from a site where continued work would be unsafe.

Data, Confidentiality and Records

Any personal data processed in connection with a booking will be handled in accordance with applicable data protection law. We will use such data only for legitimate business purposes connected with the service, administration, compliance, payment, dispute resolution and record-keeping, unless another lawful basis applies. Each party should take appropriate steps to protect confidential information shared in the course of the service.

You agree not to disclose confidential or operational information obtained from us except where required by law or with our written consent. Likewise, we will take reasonable steps to treat your confidential information appropriately, subject to any legal, regulatory or safeguarding obligation requiring disclosure. Record retention periods may apply to invoices, service documents, waste records and compliance materials.

If either party needs to rely on records after the service has been completed, the contemporaneous documents prepared at the time of booking, delivery or payment will generally be treated as evidence of the agreed position unless clearly shown otherwise. This includes quotations, confirmations, invoices, amendments and written instructions.

General Terms

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in force. A failure or delay by either party in enforcing a right does not mean that right has been waived. Any waiver must be in writing to be effective. You may not assign or transfer your rights or obligations without our prior written consent, unless otherwise agreed.

These terms, together with the applicable quotation or booking confirmation, form the entire agreement between the parties in relation to the relevant service. No statement, promise or representation not set out in writing will be binding unless required by law. In the event of inconsistency, any specifically agreed written service terms will take priority over these general terms to the extent of the inconsistency.

Governing Law and Jurisdiction

These service terms and conditions are governed by the laws of England and Wales unless another part of the United Kingdom is expressly stated in writing to apply. Any dispute arising from or in connection with these terms, the booking process or the services provided will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory law provides otherwise.